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Journal: Blog2
  • Dr. Andy Schell, Ph.D., DBA, CPA, CMB

Mortgage Servicing - Overview

Mortgage Servicing:

  • Is Highly Complex & Highly Regulated

  • Is Highly Dependent on Workflow & Scale

  • Requires Extensive Procedures & Training

  • Is a Contractual Obligation with an Investor: Mortgage Servicing Right (MSR)

  • May generate a Return on Investment of 200%. (Measured as MSR IRR)

"Residential Mortgage Loan Servicing is one of the most profitable areas of mortgage activity and presents a series of repetitive tasks that are highly dependent upon a complex workflow design where each function relies upon each members’ ability to precisely complete each task to achieve profitability and to avoid financial, regulatory, and reputational risk present within each activity." by Dr. Schell

Servicing Functions with a Subservicer:

  • MSR Analysis: Retain vs Release Decision

  • Subservicer Management

Servicing Functions without a Subservicer:

  • Customer Service & Boarding / Transfers

  • Payment Processing & Escrow Analysis

  • Cash Management &Accounting

  • Investor Reporting & Payoff

  • QC / TQM & TPM - Vendor Oversight

  • Collections & Loss Mitigation, Short Sale

  • Foreclosure, DIL & Property Management

Servicing Process Overview

  • Collect payments from borrowers (ACH, Check)

    • Each payment has P&I and maybe T&I

  • Servicer receives and segregates Investor Funds as required

    • Remit Interest and Principal less Service Fee to Investor

    • Advance Funds to Investor if required

    • Agency retains guarantee fee then remits P&I to MBS security holders

  • Servicer holds Borrower's Escrow Funds per RESPA (1/6th rule)

    • Pay Borrower’s Tax and Insurance obligations when due

    • Analyze Escrow activity to assess Escrow reserve amount

    • Notify the customer of the new payment amount

  • Servicer implements Collection, Loss Mit, and Foreclosure

    • Collection activity may start on day 2

    • Modification efforts are required

    • Foreclose is state-specific

    • Property Preservation is Investor specific

  • Servicer implements Quality Control and Quality Assurance

    • QC is performed Quarterly applied to all Agency and HUD portfolio loans

    • QA is implemented perpetually from QC to correct, identify root cause, and remediate

Dr. Andy Schell & Theresa Marie teach Servicing as an MBA Webinar.

Prior recordings may be purchased at

MBS Financial Services supports the following areas:

  • Growth Strategy – We can help you plan and execute a growth strategy.

  • Hedging & Pipeline Risk Management - Dr. Schell can help explain how hedging functions, the benefits of hedging, and the risks associated with the activity. See blog posts.

  • Technology must align with a firm's strategic objective. Every mortgage lender's technology infrastructure significantly impacts its customer experience and employee workflow. MBS will help select, configure and deploy the best technology solution.

  • CEO Development - Leadership is a learned skill. Dr. Schell can teach you to be an amazing leader, an effective manager, and an inspiring coach that can foster a vibrant culture.

  • Accounting Services – Dr. Schell, CPA, leads the accounting services team to become your outsourced accounting department. This alternative makes more and more sense for companies wishing to focus on their core business and also want trustworthy accounting and financial reporting support.

About Dr. Schell:

Dr. Andy Schell, DBA (Ph.D.), MSML, MBA, CPA/CFF, CMB

Dr. Schell is CEO, Managing Partner, and Co-Founder of Mortgage Banking Solutions and the Founder of MBS Financial Services ("MBS"), based in Austin, Texas. Dr. Schell is known for his ability to turn "vision into reality" and "chaos into order" as he finds creative solutions to the challenges his clients face addressing Revenue Stability, Technology Enhancement, Financial Management, and Workflow Efficiency.

He has 4 decades of experience as a strategist directing the activity of both small and large groups of employees including mortgage lending activity at Bank of America. His leadership knowledge extends from his hands-on experience and his academic training in his MBA, his master's degree in leadership, and his doctoral work to examine employee dynamics given leader stimulus.

To find out more information on MBS Services, please click HERE

Find more information at ; (512) 501-2812;

Doctor Schell the Profit Doctor

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