Health Check

As an independent mortgage lending expert, Dr. Schell will implement one of his Health Check assessments to examine your mortgage division. All health checks review loan pricing, compliance, origination, processing, underwriting, closing, funding, shipping, servicing, technology, KPI measurement, efficiency, and accounting.
In the advanced health check, Dr. Schell provides a 200-question survey to begin the assessment, followed by a detailed report within six weeks after interviewing most of the mortgage staff. In the summary health check, Dr. Schell will speak to the mortgage division manager for an hour and provide email feedback. In most cases, the Health Check is custom-designed to address the specific and unique challenges of the mortgage operation. 
The health check typically identifies issues related to ECOA, HMDA, KPI measurement, LOS configuration, and federal reporting. Dr. Schell and his team will help train the mortgage division staff to address the identified issues as needed.